Thai Airways International Public Company Limited (SET: THAI) acknowledges the difficulties and inconvenience experienced by passengers and sincerely apologizes for the disruptions caused by heavy rainfall and flooding between 26 and 30 September 2026. To demonstrate the responsibility and alleviate the impact on affected passengers, THAI’s Board of Directors has approved compensation measures covering three categories of passengers: those affected by flight delays, flight cancellations, and delayed baggage.
Compensation will be assessed on a case-by-case basis, taking into consideration the specific circumstances and actual damages incurred, in accordance with applicable regulations and laws.
Passengers affected by flight delays or cancellations may submit compensation claims and request supporting documentation for insurance claims through the following website:https://www.
In addition, passengers wishing to submit compensation claims may visit the Customer Care Center, located on the 1st Floor of Building 3, Thai Airways Head Office, Vibhavadi Rangsit Road, Bangkok. The center is open daily, including weekends and public holidays, from 8.30 to 16.00 hrs. Dedicated staff are available to provide guidance and assistance throughout the claims process.
THAI reaffirms its commitment to treating affected passengers with care and responsibility, ensuring that appropriate assistance and support are provided throughout every stage of the compensation process.
