Beryl 8 Plus PCL (mai: BE8) partners with LINE Thailand to elevate customer service of LINE SHOPPING with Salesforce Service Cloud to revolutionize customer service in the digital era to create a connected customer experience in response to changing customer demand.
Mr. Apisek Tewinpagti, CEO of BE8, stated “Consumer behavior changing rapidly with increasing demands and high expectations of products and online services have led companies to strive to increase capabilities and competitive advantages to service customers. With our experience in Digital Transformation for various industries, including E-commerce, we are well-equipped to advise and consult LINE SHOPPING on the suitable technologies and solutions.
BE8 is proud to work with LINE Thailand in elevating their customer service in the LINE SHOPPING platform by implementing Salesforce Service Cloud to service its customers and shop owners more efficiently and speedily to meet the demands of consumers who require a seamless shopping experience in today’s digital era.”
Mr. Lertad Supadhiloke, Director of Ecommerce, LINE Company Thailand, shared “With the trend of E-Commerce showing strong continuous growth, we strive to improve our platform to have higher efficiency with increasing ease of use for all of our customers, including both sellers as well as buyers of products. As the number of sales transactions on LINE increases, we look for a solution to consolidate all data in one platform in order to help improve our service efficiency to achieve our goal of being a truly end-to-end social commerce platform. The main objective in our project with BE8 is to consolidate all customer data into a single platform in order to increase the customer service efficiency through the implementation of Salesforce Service Cloud. This will help increase our Case Management capabilities by helping us understand our buyers and sellers in a 360 view and allow us to elevate our customer service experience through increased operational efficiency.”