FWD Life Insurance Plc. (FWD Insurance) has won the Gold Award for “The Best Technology Innovation Contact Center” in the category for contact centre with no more than 100 seats for the fourth consecutive year at the TCCTA Contact Center Awards 2026, organised by the Thai Contact Center Trade Association (TCCTA).
The TCCTA Contact Center Awards are among the most prestigious accolades in Thailand’s call centre industry, recognising organisations that excel in customer service. Winners are selected by a panel of experts from academia and the private sector through a rigorous assessment against stringent criteria covering performance and tangible results over the preceding 12 months. FWD Insurance demonstrated outstanding capabilities in applying innovation and technology to enhance the customer service experience, in line with its brand attributes of innovation, trustworthiness, differentiation and relevance to customers’ needs. FWD Insurance has also received TCCTA awards across various categories for eight consecutive years, reflecting its commitment to raising service standards and delivering the best possible customer experience.
This achievement has also qualified FWD Insurance to participate in the CC-APAC (Contact Centre Associations of Asia Pacific) Awards 2026, an Asia-Pacific competition scheduled to take place in Malaysia in November. It marks another significant milestone, reflecting FWD Insurance’s service standards and innovation capabilities, as well as its customer-led approach, which places customers’ needs at the heart of its operations.
