True Corporation Public Company Limited (SET: TRUE) sincerely apologizes and deeply regrets the network incident that occurred on May 22, 2025, at approximately 10:00 AM, which affected some customers. Services began gradually returning to normal from 11:30 AM, and currently, both voice and data services have been fully restored across all areas nationwide.
A preliminary investigation found that the issue was caused by a power system failure at a Core Network center, which is critical for services. This required careful inspection and time to resolve. Our engineering team worked urgently to identify the root cause and took immediate steps to mitigate the impact by gradually migrating customers to another Core Network center to restore services as quickly as possible.
For customers affected by this incident, TRUE is implementing remedial measures to compensate for the inconvenience caused during this period. Affected customers will receive 10GB of free data and 100 minutes of free calls, valid for 24 hours. A notification with compensation details will be sent via SMS.
TRUE has informed NBTC with details about the incident and furnished preliminary information regarding customer compensation.
