True Corporation reassures customers and the public that its internet services remain fully prepared to operate continuously. While ongoing developments in the Middle East may pose potential risks to undersea cable systems, such scenarios are not expected to impact True’s international connectivity services in Thailand. This is supported by True’s resilient network architecture, designed with multiple layers of redundancy and diversified routing paths. The network is connected to leading global internet partners and is continuously managed and monitored to ensure stability and service continuity under all circumstances.
Mr. Khurrum Ashfaque, Chief Network Officer of True Corporation Public Company Limited, said, “Our teams are closely monitoring developments related to undersea cable systems and have activated a dedicated war room to ensure proactive network management around the clock. True’s network is designed with diversified routing across multiple layers and does not rely on any single international path. This allows us to dynamically manage and reroute traffic based on real-time conditions. In addition, our global network partners have confirmed sufficient bandwidth capacity and diverse routing options to support continued service delivery. With this multi-layered approach, customers can remain confident that internet services will continue to operate normally with stability and high quality.”
Key aspects of True’s network readiness include:
- Independent Cable Infrastructure
True’s international connectivity is supported by the SJC2 (Southeast Asia–Japan Cable 2) system, which operates on routes between Singapore and Japan. This infrastructure is geographically independent from the affected regions and remains fully operational and unaffected.
- Extensive Network Redundancy
True operates a highly resilient and diversified network, with multiple transit and peering partnerships in major internet exchange hubs such as Singapore and Hong Kong. These enable diverse routing paths across Asia, Europe, and other regions. In the unlikely event of disruption, traffic can be automatically rerouted through alternative paths, ensuring uninterrupted service.
These global partners provide diverse routing paths between Asia, Europe, and other regions. In the unlikely event of any disruption, True’s network is designed to automatically reroute traffic through alternative paths, ensuring no service interruption.
- Strong Global Partnerships and Capacity Assurance
True ISP maintains connections with more than 30 peering partners and 9 transit partners, all of which are Tier 1 global providers with extensive international reach. These partners have confirmed sufficient bandwidth capacity and diversified routing, ensuring that any potential cable disruptions will not impact service performance.
- Proven Resilience from Past Incidents
In September 2025, multiple undersea cable systems in the Persian Gulf region—including SMW4, IMEWE, FALCON, and EIG—experienced significant disruptions. Despite the scale of the incident, True’s services remained unaffected, demonstrating the effectiveness of its network design and redundancy strategy.
- Limited Exposure to Affected Regions
Currently, less than 5% of True’s internet traffic is routed to Europe and the Middle East, further limiting the overall impact of any potential disruption.
- 24/7 Network Monitoring
True’s dedicated Network Operations Team continuously monitors global internet conditions and network performance around the clock, ensuring stability and enabling immediate response to any changes.
True Corporation remains confident in the strength, diversity, and resilience of its network infrastructure. The company continues to ensure uninterrupted, high-quality digital services, enabling customers to stay connected with confidence in all situations.
